Recording - Customer Experience Management - Lead It Or Lose It - Sp21

Course Length
90 mins

Tom Hershberger



Presenter: Tom Hershberger, Cross Financial

This 90-minute program will be presented live on: April 1, 2:00-3:30 p.m. Central Time
Recording available through: July 1, 2021
Price: $275


This session is directed to middle and senior managers and focuses on the importance of leading a culture that intentionally manages the desired customer experience. Customer interactions previously limited to managing quality interactions on the telephone or at a branch are expanding to include all transactions, touch points, communications and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments. Learn how to take a strategic approach to delivering your desired customer experience.


Target Audience: Senior and middle managers, branch managers, supervisors

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