A Practical Guide to Consumer Lending - (3 Parts) - Fa18

Course Length
90 mins

Richard Hamm



Presenter:   Richard Hamm, Advantage Consulting and Training

This three-part program will be presented live on: November 27, December 4 & 11, 1:00-2:30 p.m. Central Time
Recording available through: March 11, 2019
Price: $555


This seminar follows the consumer lending process from taking the application to making the final credit decision. Using cases and providing best practices, participants will learn how to better navigate what can be a tricky process. Since consumer lending tends to be one of the most automated and regimented lending functions in banking, special emphasis will be placed on recognizing exceptions to established lending policies and practices, and how to properly mitigate these risks – when it makes sense for bankers to intervene and grant a waiver.


Specific topics to be addressed include:

  • Current industry trends
  • The new Consumer Financial Protection Bureau (CFPB) and emerging issues, such as qualified mortgages, ability-to-repay, and changes to existing regulations
  • Re-thinking the predictive power of credit scores
  • Rebuilding and repairing home equity lending
  • Taking the loan application, getting the needed information, and issues with helping the customer complete the schedules
  • Beyond W-2’s and pay stubs: Tips on how to qualify income and verify employment
  • Myths and realities of credit bureau reports
  • Getting beyond “the dog ate my homework” types of excuses for poor credit history
  • A framework for dealing with applicants that have a previous bankruptcy
  • Credit policy exceptions are serious business – your reasons for granting a waiver must be equally serious
  • Collateral considerations
  • Documenting the approval process
  • Beyond the “big three” of credit score/history, debt ratio and loan-to-value: Tips on using other important factors to mitigate risks and underwrite a solid loan


Target Audience: Branch managers, consumer lenders, mortgage bankers, private bankers, small business lenders, credit analysts, loan review specialists, consumer lending managers and credit officers

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