Recording - Enhancing the Customer Experience - Sp19

Course Length
60 mins

Jill Slupe



Presenter: Jill Slupe, Verder Martin, Inc.

This 60-minute program will be presented live on: February 21, 2:00-3:00 p.m. Central Time
Recording available through: May 21, 2019
Price: $225

Enhance the customer experience and increase deposits by understanding the needs of the customer.   The class will review how to map out the Steps of the Buy and the Steps of the Sell.  We will then identify efficiencies in your process and develop a strategy for service.

Participants will accomplish the following:

  • Learn how to outline the Steps of the Buy and the Sell
  • Learn how to “touch” your customers with marketing tools and techniques
  • Identify methods for improving customer retention

Target Audience:  Senior management, branch managers, sales managers and business development officers

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