Recording - Predicting Future Job Performance through Behavioral Based Interviews - Fa19

Course Length
90 mins

Ann Knutson



Presenter: Ann Knutson, First Bank Financial Centre

This 90-minute program will be presented live on: November 26, 1:00-2:30 p.m. Central Time 
Recording available through: February 26, 2020
Price: $275


What is the cost of a bad hire? Reduced productivity, decreased morale, management frustrations and a loss of customers are just a few of the negative outcomes to hiring the wrong candidate.  The interview is our most important selection tool, yet unstructured interviewing has only a 10% success rate of predicting on-the-job behavior – apparently we aren’t as good at judging behavior as we think. Fortunately, we can improve this predictability with behaviorally based interviewing.


Based on research conducted by the presenter for her thesis in her graduate studies, this webinar will discuss several different types of interviewing techniques and how effective they are (or are not!) in predicting future job performance.  You will also learn how to:


  • Understand the behavior-based interview process
  • Identify who should be part of the process
  • Prepare behavior-based questions
  • Ask behavior-based questions
  • Ask spin-off questions
  • Take effective interview notes
  • Avoid interview traps
  • Wrapping up the interview


Target Audience: Human resource officers, supervisors, CEOs

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