Recording - Customer Experience Management - Lead It Or Lose It - Fa20

Course Length
90 mins

Instructor
Tom Hershberger

Price
$275.00

Description

Presenter: Tom Hershberger, Cross Financial Group

This 90-minute program will be presented live on: September 23, 2:00-3:30 p.m. Central Time
Recording available through: December 23, 2020
Price: $275

 

This session is directed to middle and senior managers and focuses on the importance of leading a culture that intentionally manages the desired customer experience. Customer interactions previously limited to managing quality interactions on the telephone or at a branch are expanding to include all transactions, touch points, communications and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments. Learn how to take a strategic approach to delivering your desired customer experience.

 

Target Audience: Senior and middle managers, branch managers, supervisors

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