Emotional Intelligence - Sp21

Presenter: Ann Knutson, Bank Five Nines

Research shows that when people are emotionally intelligent—that is, they are aware of their feelings and are able to manage their emotions—they are better equipped to confront challenging issues and manage change. But did you know emotional intelligence can also lead to greater success in the workplace? The good news is it’s a skill that can be improved with the proper training and practice.

In program, you will learn:

• The most common definitions of emotional intelligence
• Information about the most validated tests or measures of emotional intelligence
• Strategies to improve yours and others’ emotional intelligence
• The importance of emotional intelligence at work

Target Audience: Human resource officers, supervisors, CEOs