The GSB Online Seminar Series

The GSB Online Seminars Series offers a convenient, cost-effective way to access quality educational opportunities. Please note ALL times below in CENTRAL TIMEZONE.

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Upcoming Sessions

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Get these programs together at a discount: Commercial Real Estate Lending: Cap Rates and Factors Beyond Debt Coverage and Loan-to-Value      Live on March 10th, recording available through June 10, 2020 Commercial Real Estate Lending: Developing a Cash Flow and Key Ratios      Live on March 3rd, recording available through June 3, 2020 Commercial Real Estate Lending: Developing a Global Analysis of Property Holding      Live on March 24th, recording available through June 24, 2020 Commercial Real Estate Lending: Issues with Property Types & Lease Structures      Live on March 17th, recording available through June 17, 2020 Read More

Get these programs at a discount: Commercial Real Estate Appraisals: Approaches to Value De-Mystified      Live on March 10th, recording available through June 10, 2020 Commercial Real Estate Appraisals: Key Appraisal Components Beyond the Approaches to Value      Live on March 17th, recording available through June 17, 2020 Commercial Real Estate Appraisals: Overview of Evaluations, Validations of Existing Appraisals and Third-Party Review      Live on March 24th, recording available through June 24, 2020 Commercial Real Estate Appraisals: Overview of Rules/Guidelines & the Review Process      Live on March 3rd, recording available through June 3, 2020 Read More

Presenter: Tom Hershberger, Cross Financial Group This 90-minute program will be presented live on: July 30, 10:00-11:30 a.m. Central Time Recording available through: October 30, 2020 Price: $275   This session is directed to middle and senior managers and focuses on the importance of leading a culture that intentionally manages the desired customer experience. Customer interactions previously limited to managing quality interactions on the telephone or at a branch are expanding to include all transactions, touch points, communications and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments. Learn how to take a strategic approach to delivering your desired customer experience.   Target Audience: Senior and middle managers, branch managers, supervisors Read More

Presenter:   Buzz Hillestad, SBS CyberSecurity This 90-minute program will be presented live on: July 17, 10:00-11:30 a.m. Central Time Recording available through: October 17, 2020 Price: $275   When notified of a malware infection on a bank or customer system, it is the digital equivalent of being notified about a robbery. In a robbery situation, we would preserve evidence and investigate the crime. All too often in the digital world, we respond to malware infections with intentions to remove it and get the system back into production. When really, we need to enact our incident response plan and evaluate how we might have just been robbed – digitally.   It’s more difficult in a digital robbery to immediately identify if data or money were stolen. We should conduct a digital investigation to ensure the crime is still not occurring, identify what was stolen, and identify who stole it. Information must also be collected from the employees and clearly documented. This discussion will overview different types of incidents that are more frequent for financial institutions and illustrate how to prepare for them. The following are key focuses for our digital robbery discussion: Trending cybercrime and malware threats Examination of which IT systems are affected Breakdown of business process to explore who is affected Standard Incident Response Procedures Basic digital forensic   Target Audience:  Incident Response Team, Information Security Officer, IT Manager, Risk Officer, Internal Auditor, and IT focused resources looking to assist in governance or implementation of Incident Response.   This program qualifies for the following CPE Credits through the SBS Institute:  1.5 CPEs*: CBSM, CBSTP, CBIH ISC2*: Estimated 1.5 hrs. CISSP.  ISACA*: Estimated 1.5 hrs. CISA/CISM/CRISC. *Self-Reporting Read More

Presenter: Tom Hershberger, Cross Financial Group This 60-minute program will be presented live on: September 15, 2:00-3:00 p.m. Central Time Recording available through: December 15, 2020 Price: $225   The strategic planning process is a vital step for your bank to be successful, this presentation includes planning techniques and best practices that extend beyond just reviewing your bank's balance sheet and income statement. Learn the steps involved in a sequenced planning approach and how to leverage customer data to produce better results for your bank. Review some practical ideas to help your bank reach its strategic goals and discover what opportunities arise from avoiding planning stereotypes.   Target Audience: Board of Directors, CEOs and senior management Read More

Presenter: Ann Knutson, Bank Five Nines This 60-minute program will be presented live on: July 22, 10:00-11:00 a.m. Central Time Recording available through: October 22, 2020 Price: $225   Research shows that when people are emotionally intelligent—that is, they are aware of their feelings and are able to manage their emotions—they are better equipped to confront challenging issues and manage change. But did you know emotional intelligence can also lead to greater success in the workplace? The good news is it’s a skill that can be improved with the proper training and practice.   In program, you will learn: The most common definitions of emotional intelligence Information about the most validated tests or measures of emotional intelligence Strategies to improve yours and others’ emotional intelligence The importance of emotional intelligence at work   Target Audience: Human resource officers, supervisors, CEOs Read More

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