The GSB Online Seminar Series

Presenter: Marcia Malzahn, Malzahn Strategic This 90-minute program will be presented live on: October 15, 2:00-3:30 p.m. Central Time  Recording available through: January 15, 2020 Price: $275   Are you creating your first ERM Program for your bank? Do you want to ensure your current program is complete yet keep it simple? If yes to either question, this webinar is for you! Risk Management is at the heart of banking and every bank has to have processes, policies, and procedures in place in order to assess and manage the risks on their balance sheet. Marci shares the fundamental pieces of the ERM puzzle, how they relate to each other, and how to integrate your ERM program into the bank’s Strategic Plan. Having built an ERM program for a community bank from scratch, Marci describes the various components of a strong ERM program. In this educational session, you will learn how to put your program together using all the parts you already have in your bank. Marci shares how you can make the process fun and how your team will become closer as they work together with the common goal of protecting the bank’s assets while fulfilling your bank’s vision. Topics Covered: ERM general background and key definitions How implementing an ERM Program can help Financial Institutions survive and thrive Identifying the specific building blocks/components of a simple yet complete ERM Program The three key ongoing Phases of ERM: Identifying and Assessing Risk Mitigating and Eliminating Risk Monitoring and Reporting Risk Creating an ERM Committee Charter and choosing the right ERM Committee members Integrating the ERM Program into your Strategic Plan How COVID-19 impacted all risk categories Top Risk Categories and Definitions ERM Risk Assessment Matrix – Definitions and example Creating the Risk Management Appetite and Tolerance Statement – Description of Process Implementing your ERM Program and benefits ERM Program Flowchart Target Audience:  Chief Risk Officers, Risk Managers, Chief Credit Officers, Chief Financial Officers, Compliance Officers, Internal Auditors, Board Directors who want to learn more about ERM, Bank Presidents involved in the risk management process and their ERM program Read More

Presenter: Tom Hershberger, Cross Financial Group This 90-minute program will be presented live on: September 23, 2:00-3:30 p.m. Central Time Recording available through: December 23, 2020 Price: $275   This session is directed to middle and senior managers and focuses on the importance of leading a culture that intentionally manages the desired customer experience. Customer interactions previously limited to managing quality interactions on the telephone or at a branch are expanding to include all transactions, touch points, communications and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments. Learn how to take a strategic approach to delivering your desired customer experience.   Target Audience: Senior and middle managers, branch managers, supervisors Read More

 Presenter:   Nan Gesche, University of Minnesota This 90-minute program will be presented live on: November 11, 2:00-3:30 p.m. Central Time Recording available through: February 11, 2021 Price: $275   Conflict is a normal by-product of communicating with other people. How we deal with conflict and differing perspectives impacts our ability to get along and work with others. Using assessment tools to identify your preferred style for dealing with conflict, through group activities we will outline strategies for dealing with differences, and build skills for positively resolving conflict. Target Audience: Any individual wanting to further their communication skills with others Read More

Get these programs together at a discount: Business Financial Statements & Tax Returns: Developing and Analyzing a Statement of Cash Flows      Live on September 15, recording available through December 15, 2020 Business Financial Statements & Tax Returns: Developing and Analyzing the Uniform Credit Analysis (UCA) Model      Live on September 22, recording available through December 22, 2020 Business Financial Statements & Tax Returns: The Working Capital Cycle and Equipment Finance/Leasing Issues      Live on September 29, recording available through December 29, 2020 Read More

Presenter: Patricia A. Wise, Spengler Nathanson P.L.L. This three-part program will be presented live on: September 22, 29 & October 6, 10:00-11:30 a.m. Central Time Recording available through: January 6, 2021 Price: $750   This interactive session will include a review and update of the most important areas of employment law, current issues, and proposed employment laws that employers need to be aware of, with particular emphasis and application to banks and their employees.  Preventive measures to avoid litigation and practical advice for bank policies and procedures will be provided.  Recent developments in federal law and federal agency regulations will be addressed.  Participants are encouraged to ask questions in any area of employment law. Target Audience: Human resource officers, supervisors, CEOs, and general counsel or in-house legal counsel Read More

Presenters: Ned Miller, Third Act Consulting and Joe Micallef, Grow Up Sales Consulting This 60-minute program will be presented live on: October 5, 1:30-2:30 p.m. Central Time Recording available through: January 5, 2021 Price: $225   Are you looking for help getting in the door with prospects? In this webinar you’ll receive practical information on the referral strategies that high-performing bankers are using to schedule first (and second) meetings with targeted prospects and techniques that successful prospectors are using today when they don’t have a warm lead. What’s different for prospectors today Referrals from satisfied clients, your business network and COIs…where to start When to ask and how to ask your network for referrals It’s about value What to do if you don’t have a warm lead LinkedIn as a door opener Evolving email strategies Being persistent without becoming a pest Target Audience: Commercial and business bankers, branch managers, specialists in areas like Treasury management and wealth management who are calling on businesses and professionals and their sales managers Read More